Shipping policy
Last Updated: August 2026
At Lineage Concepts, we take pride in delivering quality products as quickly and securely as possible.
Order Processing
Orders are typically processed within 1–3 business days after your purchase is placed. Orders are not processed, shipped, or delivered on weekends or holidays.
During product launches or periods of high order volume, processing times may be slightly longer.
Shipping
We currently ship within the United States.
Once your order has shipped, you will receive a confirmation email with tracking information (when applicable).
Shipping times are estimates provided by the shipping carrier and are not guaranteed.
Typical delivery times:
- Standard Shipping: 3–7 business days
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
Lineage Concepts is not responsible for packages delayed or returned due to an incorrect or incomplete shipping address provided by the customer.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Lineage Concepts is not responsible for lost or stolen packages.
If you believe your package has been lost, please contact the shipping carrier first. If additional assistance is needed, feel free to contact us and we'll do our best to help.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the damaged product
- Photos of the packaging (if applicable)
We'll review the issue and work with you to find an appropriate solution.
Questions
If you have any questions regarding your order, please contact us at: